topic Re: Failed payment in Get Support

Failed payment

Jimbob27 — Mon, 05 Jan 2026 06:36:16 GMT

Service was suspended for missed payment paused it still no service

Re: Failed payment

softech — Sun, 04 Jan 2026 20:15:11 GMT

Try make a manual payment using this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

And, if still cannot pay but you need to resume service urgently, you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com)

Re: Failed payment

Jimbob27 — Sun, 04 Jan 2026 20:26:15 GMT

Already paid with debit credit card payment was taken no internet connection unless near wifi

Re: Failed payment

hTideGnow — Sun, 04 Jan 2026 20:37:31 GMT

hi @Jimbob27

Reboot phone and Reset Network Settings

and make sure no Mobile data limit set

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage