topic transferring number in Get Support

transferring number

MikeTallon — Sun, 04 Jan 2026 19:38:31 GMT

I am having difficulties transferring my number while activating my account. your help would be appreciated.

softech — Sun, 04 Jan 2026 19:46:33 GMT

@MikeTallon what was the ezact issue you have? Which step you got stuck?

Frank52 — Sun, 04 Jan 2026 21:06:42 GMT

This might be a useful article that you can review during your phone transfer process:

That said, let us know what is your issue and we can offer further support.

hTideGnow — Sun, 04 Jan 2026 21:10:39 GMT

you submitted your reporting request?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage