https://productioncommunity.publicmobile.ca/t5/Get-Support/Us-roaming-not-working/m-p/1396986#M954831 <P>I am in the US at the moment but the calls aren’t working. It’s not letting the call connect. How can I resolve this?&nbsp;</P> Sun, 04 Jan 2026 19:11:44 GMT Shay5220 2026-01-04T19:11:44Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Us-roaming-not-working/m-p/1396986#M954831 <P>I am in the US at the moment but the calls aren’t working. It’s not letting the call connect. How can I resolve this?&nbsp;</P> Sun, 04 Jan 2026 19:11:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Us-roaming-not-working/m-p/1396986#M954831 Shay5220 2026-01-04T19:11:44Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Us-roaming-not-working/m-p/1396990#M954835 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/598579">@Shay5220</a>&nbsp;</P><P>It depends if your phone is VoLTE compatible and if you are on a Canada/USA plan. If not, you need to purchase an USA Add-on.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0148.png" style="width: 750px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/181303iD8AB21061BDBBB09/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0148.png" alt="IMG_0148.png" /></span></P><P> </P><P>Enter the IMEI to check.</P><P><A href="https://www.publicmobile.ca/en/get-help/articles/volte" target="_self">https://www.publicmobile.ca/en/get-help/articles/volte</A>&nbsp;</P><P>If it is compatible then ensure Roaming is enabled and manually connect to AT&amp;T, T-Mobile or Verizon.</P> Sun, 04 Jan 2026 19:22:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Us-roaming-not-working/m-p/1396990#M954835 BKNS27 2026-01-04T19:22:05Z