Lost my SIM/ couldn’t activate eSIM.

Sadhvi — Sun, 04 Jan 2026 17:34:47 GMT

My services are active with public mobile. I cannot remember right if I had eSIM or physical one but right now I cannot activate services on my phone.
It’s on SOS. Have a new physical sim but cannot update sim from mobile app because it sends verification code to my phone number which I cannot access.

tried giving 4 wrong attempts to receive code to email that didn’t work either.

Please help, this is very urgent

Re: Lost my SIM/ couldn’t activate eSIM.

hTideGnow — Sun, 04 Jan 2026 17:37:43 GMT

hi @Sadhvi

if you remember your voicemail pin, you can have it send to voice mail using Send Voice Message option. Then call yourself from another phone, enter * when you hear the greeting and then enter your voicemail PIN

but if that does not help, you will need to ask PM support agent to help to update, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Lost my SIM/ couldn’t activate eSIM. in Get Support

Lost my SIM/ couldn’t activate eSIM.

Re: Lost my SIM/ couldn’t activate eSIM.