https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1396935#M954799 <P>When i log in it wants me to set up a new subscription. But I am already subscribed. It wont let me update my payment&nbsp;</P> Sun, 04 Jan 2026 17:02:04 GMT Ozzyb 2026-01-04T17:02:04Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1396935#M954799 <P>When i log in it wants me to set up a new subscription. But I am already subscribed. It wont let me update my payment&nbsp;</P> Sun, 04 Jan 2026 17:02:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1396935#M954799 Ozzyb 2026-01-04T17:02:04Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1396937#M954802 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/633135">@Ozzyb</a>&nbsp;</P><P>The error indicates EverSafe login was unable to find the My Account from your email.&nbsp; No worries, it is an easy fix for Public Mobile, you will just need to engage them by direct message</P><DIV class=""><DIV class="lia-indent-padding-left-30px"><SPAN>Private message CS Agent at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there</EM></DIV></DIV> Sun, 04 Jan 2026 17:03:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1396937#M954802 softech 2026-01-04T17:03:25Z