topic Re: Sending messages in Get Support

Sending messages

Anggg — Sun, 04 Jan 2026 05:56:44 GMT

Hi,

I just subscribed yesterday and I can’t respond to a few of my contacts through text message or calling. I can receive their message but my messages won’t deliver. What is the issue?

Re: Sending messages

CharlieWhisky — Sat, 03 Jan 2026 14:48:18 GMT

Hi, possibly the porting is not complete, have you answered YES to your old provider sms to confirm the transfer and installed the Public Mobile SIM card and reboot your phone?

If you have a iPhone verify your iMessage settings.

A Public Mobile agent can also help you by private message

You can use the orange chatbot icon on the lower right to open a ticket. Type submit ticket and select Contact us A Public Mobile customer support agent will help.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

You can check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sending messages

slusagm — Sat, 03 Jan 2026 15:11:33 GMT

You can receive incoming calls and only message is tur issue?

IPhone or Android?

Have uou remove the old provider sim card or disable old provider eSIM? Remote or disable it, then Reboot phone and Reset Network Settings

Re: Sending messages

computergeek541 — Sun, 04 Jan 2026 05:58:01 GMT

@CharlieWhisky wrote:
Hi, possibly the porting is not complete, have you answered YES to your old provider sms to confirm the transfer and installed the Public Mobile SIM card and reboot your phone?

Difficulties with sending outgoing text messages are unrelated to number porting.