topic Re: Refund in Get Support

Refund

zhenwang1990 — Sun, 04 Jan 2026 05:59:36 GMT

Hello,

I purchased a SIM just now from Public Mobile, but I would like a cancel my order and receive a refund please. Please do not ship the SIM card. I don't need it anymore.

The reason is because I found a better offer. Koodoo offers a 365 day plan for $149 for 30GB of data and Unlimited Canada Wide Calling which is perfect for me.

Re: Refund

zhenwang1990 — Sat, 03 Jan 2026 06:51:06 GMT

Nevermind. It's fine. I just realized it's Unlimited Canada wide calling only. My grandpa likes calling internationally.

Re: Refund

BKNS27 — Sat, 03 Jan 2026 10:13:26 GMT

@zhenwang1990

Keep in mind that the SIM may take up to 3 weeks to arrive the standard Canada Post mail.

You can contact a CS_Agent to arrange for pickup at your local Telus/Koodo/Mobile Klinik store.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

computergeek541 — Sun, 04 Jan 2026 06:00:37 GMT

@zhenwang1990 wrote:
I purchased a SIM just now from Public Mobile, but I would like a cancel my order and receive a refund please. Please do not ship the SIM card. I don't need it anymore.

The reason is because I found a better offer. Koodoo offers a 365 day plan for $149 for 30GB of data and Unlimited Canada Wide Calling which is perfect for me.

Sorry, but SIM card sales are final, and no refunds are issued for a customers who change their minds.

Re: Refund

computergeek541 — Sun, 04 Jan 2026 09:02:53 GMT

@BKNS27 wrote:
Keep in mind that the SIM may take up to 3 weeks to arrive the standard Canada Post mail.
You can contact a CS_Agent to arrange for pickup at your local Telus/Koodo/Mobile Klinik store.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The issue being discussed is unrelated to any shipping delay. The member simply has decided not to be a Public Mboile customer. Having the person go to the store to get a Public Mobile SIM card doesn't address the member's request.