topic Re: Not registered.? Why? in Get Support

Not registered.? Why?

rizkid — Sat, 03 Jan 2026 00:46:06 GMT

Good evening I'm trying to use my cell phone to make a call and every time I try to call it says not registered. Can you help me in solving this please and thank you.

Re: Not registered.? Why?

hairbag1 — Sat, 03 Jan 2026 00:48:12 GMT

@rizkid

a bit more info would help. Are you a new subscriber ? Did you recently port your number in to your new Public Mobile account OR have you had this account for some time. If you had this account for awhile, use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not registered.? Why?

hTideGnow — Sat, 03 Jan 2026 00:50:25 GMT

hi @rizkid

awesome what common glitch, reboot the phone first and test again

if same, ask support agent to refresh the account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not registered.? Why?

rizkid — Sat, 03 Jan 2026 00:56:18 GMT

Hello. Yes . I'm new. Just 2 days ago. Picked up a Sim on the 31st. Everything is good but I just noticed this today. Account is due at end of month. I just tried to click the Telus for network and said to try again

Re: Not registered.? Why?

hairbag1 — Sat, 03 Jan 2026 01:08:27 GMT

@rizkid wrote:
Hello. Yes . I'm new. Just 2 days ago. Picked up a Sim on the 31st. Everything is good but I just noticed this today. Account is due at end of month. I just tried to click the Telus for network and said to try again

Download the app to your cellphone, log in and see if your account was activated successfully. Did you request to port your old number in to new PM account ? Here's a short vid tutorial to help in the port process...

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

Re: Not registered.? Why?

rizkid — Sat, 03 Jan 2026 02:28:45 GMT

Hello. Thank you for getting back to me. Yes I brought my number. But not sure about the port action you're mentioning

Re: Not registered.? Why?

rizkid — Sat, 03 Jan 2026 02:48:52 GMT

So when I registered I used the imei number instead of the account number. I'm thinking that's my problem. I have the account number know. What do I do moving forward please?