topic Cancel Subscription in Get Support

Cancel Subscription

Caronmc — Sun, 04 Jan 2026 06:12:13 GMT

I decided not to go ahead with my subscription. I haven't received my SIM card yet; therefore, I haven't activated my phone. How do I cancel my subscription and get reimbursed for the first month I haven't used/activated? I tried to go into My Account under subscription, but there's nothing there.

Re: Cancel Subscription

Sansan — Sat, 03 Jan 2026 02:44:12 GMT

You can ask a Customer Service Agent for assistance. They will advise you accordingly.

If you cannot sign into the account or have access you can message them below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Subscription

Caronmc — Sat, 10 Jan 2026 18:00:04 GMT

Thank you for your advice. My subscription has been cancelled and I already received my reimbursement.