Not receiving text messages

Piperdog113 — Sat, 03 Jan 2026 00:47:19 GMT

Trying to port using same phone number from Bell Mobilty to Public Mobile. Can get outgoing and incoming phone calls with physical SIM card but no text messages. What is wrong?

Re: Not receiving text messages

hTideGnow — Fri, 02 Jan 2026 23:01:21 GMT

@Piperdog113

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Not receiving text messages in Get Support

Not receiving text messages

Re: Not receiving text messages