topic Re: MMS picture messaging in Get Support

MMS picture messaging

stef10 — Fri, 02 Jan 2026 21:52:25 GMT

cannot receive and sending photo MMS picture messaging

Re: MMS picture messaging

hTideGnow — Fri, 02 Jan 2026 20:33:50 GMT

@stef10

what phone are you using?

Telus (PM) has retired some legacy servers and old phones from 2017 before will be affected

and check if you have these APN settings

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: mmscproxy.mobility.ca

MMS port: 8799

MCC: 302

MNC: 220

APN Type: default,supl,mms

Re: MMS picture messaging

stef10 — Fri, 02 Jan 2026 20:39:19 GMT

phone ulefone note 14

Re: MMS picture messaging

hTideGnow — Fri, 02 Jan 2026 20:40:27 GMT

hi @stef10

is your mobile data working?

but please make the update first and test MMS again

Re: MMS picture messaging

stef10 — Fri, 02 Jan 2026 20:46:57 GMT

Android 12

Re: MMS picture messaging

hTideGnow — Fri, 02 Jan 2026 20:52:06 GMT

hi @stef10

Android version would not make a difference. The APN was set on the ROM and you need to update the APN settings.

please confirm if you made the change yet

Re: MMS picture messaging

stef10 — Fri, 02 Jan 2026 20:57:20 GMT

Re: MMS picture messaging

hTideGnow — Fri, 02 Jan 2026 21:02:58 GMT

hi @stef10

is the APN name correct?

Re: MMS picture messaging

softech — Fri, 02 Jan 2026 21:13:18 GMT

@stef10

Try create a new APN profile and set as active

APN: SP.MB.COM

(Make it capital as it is case sensitive)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)

Re: MMS picture messaging

stef10 — Fri, 02 Jan 2026 21:24:40 GMT

not working

Re: MMS picture messaging

softech — Fri, 02 Jan 2026 21:34:52 GMT

@stef10 uninstall and reinstall Google Message with reboot

If that does not work, engage support and ask them to re-provision the sim.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: MMS picture messaging

stef10 — Fri, 02 Jan 2026 21:42:13 GMT

where locate public mobile store in montreal

Re: MMS picture messaging

computergeek541 — Fri, 02 Jan 2026 21:52:09 GMT

@stef10 wrote:
where locate public mobile store in montreal

Public Mobile doesn't have any stores, and staff at Telus stores are unable to assist.