topic Re: Number Transfer Issue & Login Issue in Get Support

Number Transfer Issue & Login Issue

CameronN2 — Fri, 02 Jan 2026 19:36:43 GMT

Hello,
I am having a serious service and account access issue due to an incomplete number port from Fido to Public Mobile.
I am on eSIM. The port has been in progress for over 13 hours.
Current symptoms:
• I can make outgoing calls
• I cannot receive incoming calls
• I cannot receive SMS
• I cannot send SMS
This indicates a partial / incomplete port, where outbound voice is working but inbound call routing and SMS routing have not completed.
Because SMS does not work, I am also locked out of my Public Mobile account, as login requires SMS verification. I therefore cannot submit a support ticket through normal channels.
I did not receive or could not respond to the port-out authorization SMS from Fido, which I understand can cause this exact issue.
I need this issue manually escalated to the porting team to:
• Complete inbound call routing
• Complete SMS routing
• Resend or finalize port authorization if required
This is not a device issue and not an eSIM installation issue — it is a backend porting problem.
Please assist with manual intervention, as I am unable to authenticate via SMS to resolve this myself.
Thank you.

Re: Number Transfer Issue & Login Issue

CameronN2 — Fri, 02 Jan 2026 19:39:41 GMT

To clarify, if I'm asked to log in to my PublicMobile account again, I will be asked for the SMS verification code, so I'm constantly keeping this current tab open so I can stay in access with community support

Re: Number Transfer Issue & Login Issue

Frank52 — Fri, 02 Jan 2026 20:04:32 GMT

Hi @CameronN2,

It is important that you respond YES to the port-out SMS. You might need to retrigger your transfer. It looks like your port is currently stuck. I can send you a phone number to call to re-trigger the porting process. Keep an eye on your private messages since I cannot post phone numbers in the community forum.

Re: Number Transfer Issue & Login Issue

hTideGnow — Fri, 02 Jan 2026 20:04:57 GMT

hi @CameronN2 you can open ticket with On support agent by message them using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage