topic Re: Over charged in Get Support

Over charged

TallTiny — Fri, 02 Jan 2026 18:02:28 GMT

I just subscribed with a new plan and it charged me twice for a total of 70 dollars instead of 35

Re: Over charged

will13am — Fri, 02 Jan 2026 18:09:45 GMT

@TallTiny , did you specify the new plan to start immediately? If so you forfeit the remaining time on the previous plan cycle.

Re: Over charged

TallTiny — Fri, 02 Jan 2026 18:17:46 GMT

Yea of course, my plan was suspended becuase I needed to pay it and once I was in the app I selected subscribe now with new plan and selected the 35 dollar 70 GB offer and it charged me twice for the same amount

Re: Over charged

hTideGnow — Fri, 02 Jan 2026 18:20:15 GMT

hi @TallTiny I think PM agent will help in such situation

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Over charged

will13am — Fri, 02 Jan 2026 18:20:49 GMT

You can reach out to support using the chat link to initiate a support ticket and have them fix the double charge.

Re: Over charged

TallTiny — Fri, 02 Jan 2026 18:22:25 GMT

Thats what I did and it sent me here, ive already done this.

Re: Over charged

hTideGnow — Fri, 02 Jan 2026 18:24:10 GMT

hi @TallTiny if it sent you here, you are only using Chatbot and not opened a proper ticket.

please message support agent using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Over charged

softech — Fri, 02 Jan 2026 18:25:28 GMT

@TallTiny

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Over charged

CSA_PM — Fri, 02 Jan 2026 18:41:01 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.