topic Reception Keeps cutting out and coming back on iPhone 17 Pro Max in Get Support

Reception Keeps cutting out and coming back on iPhone 17 Pro Max

7heLogic1 — Fri, 02 Jan 2026 16:18:26 GMT

Hi everyone,

I really need assistance on this one as this issue is absolutely driving me crazy. I’ve recently upgraded to the iPhone 17 Pro Max and my reception in data and calls keeps cutting in and out. I’ve tried everything…resetting my phone, network settings, buying a new eSIM and reinstalling… and nothing works.. I have even upgraded my phone plan and the issue keeps occurring.

Anyone had this issue before? How do I fix it… If not I will be leaving Public Mobile as this is very irritating.

Re: Reception Keeps cutting out and coming back on iPhone 17 Pro Max

slusagm — Fri, 02 Jan 2026 16:23:55 GMT

Are you in BC or AB,? There were any service issues in the 2 provinces last week

But also ask PM to re-provision your account

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reception Keeps cutting out and coming back on iPhone 17 Pro Max

7heLogic1 — Fri, 02 Jan 2026 16:29:43 GMT

Thanks for the tip, I have submitted a ticket. I am located in Ontario in the GTA.

Even the process of submitting this message was difficult with it cutting out every 2 seconds and reconnecting…

Re: Reception Keeps cutting out and coming back on iPhone 17 Pro Max

slusagm — Fri, 02 Jan 2026 16:34:39 GMT

Did you try locking your network to one type? Instead of Automatic network mode, try use only 5G On and only 4G (or LTE) and check if it helps