topic Re: Reactivation in Get Support

Reactivation

Gordyoung — Fri, 02 Jan 2026 14:08:17 GMT

My husband's plan expired because he didn't update credit card info. How can this be reactivated?

Re: Reactivation

computergeek541 — Fri, 02 Jan 2026 14:08:08 GMT

@Gordyoung wrote:
My husband's plan expired because he didn't update credit card info. How can this be reactivated?

As long as the account hasn't been in suspension for 90 days, your husband can log into the Public Mobile account and update the credit card. A manual payment will need to be made to resume service.

Re: Reactivation

FK5 — Fri, 02 Jan 2026 15:55:08 GMT

How do you make a manual payment?

Re: Reactivation

slusagm — Fri, 02 Jan 2026 15:58:32 GMT

@FK5 login My Account and then use this link to load money

https://myaccount.publicmobile.ca/en/account/payment/funds/card

And which province your number from? You might need to add E-911 fees as well

Re: Reactivation

hairbag1 — Fri, 02 Jan 2026 16:15:46 GMT

@Gordyoung

for fast relief, consider getting payment vouchers. Then dial 611 to add them to his account to Resume service. Here's a list of retail stores to buy the vouchers in your area...

https://www.publicmobile.ca/en/payment-voucher

Another option is to use on-line vouchers...many Public Mobile customers have success using www.muskbird.com.