topic Re: data drained in Get Support

data drained

rainbee — Thu, 01 Jan 2026 23:23:12 GMT

why my data drained after midnight when my phone is turnoff before that?

Re: data drained

softech — Thu, 01 Jan 2026 22:54:45 GMT

PM does not update the data usage constantly. In fact, it only update it twice a day.

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The early morning usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

Re: data drained

rainbee — Thu, 01 Jan 2026 22:57:39 GMT

I do not know what is Incognito mode. Forgive me as a senior 😅

Re: data drained

computergeek541 — Thu, 01 Jan 2026 23:01:38 GMT

Re: data drained

softech — Thu, 01 Jan 2026 23:04:19 GMT

@rainbee

Incognito mode is a private browser feature that will not save browsing history and cookies. That helps to avoid seeing outdated information and assure what you see is up to date.

not sure which browser you use, but usually you just click the 3 dots or 3 lines on the top right to load the manual and you should see Incognito mode or Private mode or Secret mode

Re: data drained

rainbee — Thu, 01 Jan 2026 23:11:27 GMT

Thank you so much! I was prompted to search Incognito Mode and found a video that shows where to find that on my iphone.