topic Cannot Activate - No Credit Card Accepted in Get Support

Cannot Activate - No Credit Card Accepted

ugh — Tue, 04 Jan 2022 23:16:34 GMT

Hi,

I've been trying to activate my SIM card for over an hour. Each time the credit card is not accepted and I'm forced to re-enter all of the information.

I have tried 3 different cards using the exact address on the statement.

There is no problem with the card and in fact I ordered my SIM using one of them without issue.

Each time there is a $0 charge from public mobile on my statement.

Re: Cannot Activate - No Credit Card Accepted

NDesai — Sat, 12 Nov 2016 18:23:23 GMT

Try another card and use another browser or private/incognito mode.

Alternatively, you can purchase public mobile vouchers from local stores.

Re: Cannot Activate - No Credit Card Accepted

hummuschips — Sat, 12 Nov 2016 18:36:14 GMT

Have you called the credit card companies to ask them if the authorizations are being declined for any reason?

Re: Cannot Activate - No Credit Card Accepted

ugh — Sat, 12 Nov 2016 20:04:07 GMT

Still no luck. The bank says there was no rejected charges.

@Shazia_K are you able to help?

Thanks!

Re: Cannot Activate - No Credit Card Accepted

dt72 — Sat, 12 Nov 2016 20:20:09 GMT

This has happened to myself and thousands of other users in the past couple of weeks. Not a browser or bank or any other reason you'll here. It's simply a problem with the number of users joining a company that clearly was not prepared for it....

Re: Cannot Activate - No Credit Card Accepted

ugh — Sun, 13 Nov 2016 20:14:05 GMT

I was finally able to activate!

The combination that worked for me was using a VISA and unchecking autopay. The exact same card did not work with autopay checked.

Re: Cannot Activate - No Credit Card Accepted

Tygr — Mon, 14 Nov 2016 00:59:04 GMT

I tried unclicking auto pay and still no luck. I guess I'll keep trying and cross my fingers.