topic Re: Scammers in Get Support

Scammers

Jason0413 — Thu, 01 Jan 2026 20:09:04 GMT

My calculation for 30days for 150days is accurately yet you deducted the next month on the last day of the month. I asked for refund as same day I cancelled my account and you do not give me. A bunch of scammers!

Re: Scammers

hTideGnow — Thu, 01 Jan 2026 20:13:36 GMT

hi @Jason0413

not sure if you aware, PM is using a 30 days cycle. You might see your cycle showing Nov 1 to Dec 1, with 30 days cycle, the day that you paid for in fact is Nov 1 to Nov 30, the Dec 1st is when it will charge you next

Similarly, if the plan Shows Dec 1 to Dec 31, the actual days you paid is Dec 1 to Dec 30, and PM will charge you a new cycle on Dec 31st. I think you miscount for 1 day. But sorry, no refund here

Re: Scammers

Dunkman — Thu, 01 Jan 2026 20:41:10 GMT

@Jason0413

Public mobile billing system can be confusing at times. As mentioned, the payment cycles is 30 days (not monthly). That is why the payment date changes each month by a day or so.

It is automatic and nobody at Public mobile is trying to scam any customer.

Re: Scammers

HALIMACS — Thu, 01 Jan 2026 21:15:36 GMT

If you are moving to another mobile provider, @Jason0413 , see if you can hold off on that move for another cycle, and just keep this service going for another 29 days.

Of course, if you already ported to another provider, or are discontinuing cell service altogether, this suggestion won't work.

Just a thought.