topic Did not receive QR code in Get Support

Did not receive QR code

BhartiB — Fri, 02 Jan 2026 13:49:13 GMT

I did not receive any QR code for the eSIM plan. I'm unable to download the app and used the web account for the purchase. Can anyone clarify what to do?

Re: Did not receive QR code

hTideGnow — Thu, 01 Jan 2026 17:53:54 GMT

hi @BhartiB activation has to be completed using the app. And if you are installing eSIM, you have to download PM app on your phone to subscribe and setup eSIM, no other choices

And PM app can only be installed from app store, the phone has to set location to Canada.

If you are setting your app store location to other country, and if you have Android, you can download apk from some 3rd party site and sideload it. But if you have an iPhone, there is no other way

if you choose physical sim card, you can still subscribe by going through activation using another phone, and have the app install on that other phone, of course, the app store on that other phone has to be set to Canada

Re: Did not receive QR code

BhartiB — Thu, 01 Jan 2026 17:56:58 GMT

Hi, thank you for your response. I have an iPhone, I am unable to download the app in my country. During my research I found that the QR code is shared via email and so I proceeded. Can you please tell me how do I cancel my payment and subscription as I'm not able to use it. I don't see any such options in my web account