topic Re: change subscription in Get Support

change subscription

Preds — Thu, 01 Jan 2026 14:51:31 GMT

I want to change my subscription to the $20. it does not show up as an option for my account. I tried to go through the AI, it put me in a loop. I'm about to change to another phone company... please help me change my subscription!

Re: change subscription

hTideGnow — Thu, 01 Jan 2026 14:53:26 GMT

sorry @Preds

for all PM customer, you can only change to plans available on your My Account's Change Subscription page. If you don't see it there, you won't be able to change to it. Support won't help to change to plans not available on your My Account either

Re: change subscription

Preds — Thu, 01 Jan 2026 15:11:21 GMT

so, essentially, you are forcing me to continually pay for the more expensive plans, correct?

Re: change subscription

hTideGnow — Thu, 01 Jan 2026 15:13:27 GMT

hi @Preds

I didn't force you. I am a customer here. I am here to help, and here to tell you how it works

You can still change to any plans you see on your My Account. if you see a plan you like, please use Change Subscription to schedule a plan change

Re: change subscription

Preds — Thu, 01 Jan 2026 15:22:35 GMT

you see the problem yes? I cannot change my subscription to a lower one because... I've been a good customer for years? I just want to not pay $44 for the winter, I want to pay the $20 instead, but! I, personally, am not "allowed" to.. Obviously I didn't mean you specifically "force" me, but the company you are speaking for does, yes?

Re: change subscription

hairbag1 — Thu, 01 Jan 2026 16:52:28 GMT

@Preds

we used to be able to upgrade / downgrade plans at will but that all changed a coupla years ago. Now we can only opt for whatever plan we see in our own account. I suggest you take the cheapest plan you see at that time. Next time you log in to your account, you likely see another plan just slightly cheaper still.

Re: change subscription

computergeek541 — Thu, 01 Jan 2026 17:46:40 GMT

Re: change subscription

computergeek541 — Thu, 01 Jan 2026 20:28:05 GMT

Re: change subscription

Preds — Fri, 09 Jan 2026 18:56:57 GMT

no.. I don't like the deception. I will be ending my account.