topic Re: Volte device expansion in Get Support

Volte device expansion

ClarkWyatt — Thu, 01 Jan 2026 00:32:11 GMT

I have a fig flip 2 pro device that supports all the 4g bands that public mobile users but I only get 3g. I am curious if the list will be expanded once the 3g sunset happens in Winnipeg. I checked the device on public mobile by imei and it says it's not supported. I also checked Telus as I believe Public mobile uses Telus towers and it says it's supported on Telus. Hopefully I can continue using public. But may be forced to switch.

Re: Volte device expansion

umnikke8 — Thu, 01 Jan 2026 00:49:59 GMT

Probably won't be much changed in a couple months when the final switch is pulled. As far as my understanding there is a slight difference between the devices Telus supports and the ones Public supports even though they use the same network.

Re: Volte device expansion

BKNS27 — Thu, 01 Jan 2026 00:55:42 GMT

@ClarkWyatt

Check the IMEI of the Fig Flip 2 to see if it is VoLTE.

https://www.publicmobile.ca/en/get-help/articles/volte

It might be compatible but it will work on 1900Mhz 3G if the frequency is in your area.

Re: Volte device expansion

ClarkWyatt — Thu, 01 Jan 2026 03:44:09 GMT

I did that and it stated not compatible however Telus says that it is compatible on their network so I believe it's Public Mobile that has not approved the device on their networks.

Re: Volte device expansion

computergeek541 — Thu, 01 Jan 2026 04:58:27 GMT

@ClarkWyatt wrote:
I did that and it stated not compatible however Telus says that it is compatible on their network so I believe it's Public Mobile that has not approved the device on their networks.

There are also mistakes in the Telus list. As with any large database, there will be some errors.

Re: Volte device expansion

ClarkWyatt — Thu, 01 Jan 2026 05:16:18 GMT

Which goes back to my first statement of an updated device list. I also tested other carriers Bell also confirmed that the device was compatible. I only mentioned Telus as Public mobile uses Telus.