topic Re: New iPhone — no data, only outdated APN info everywhere in Get Support

New iPhone — no data, only outdated APN info everywhere

Insubordinate — Wed, 31 Dec 2025 20:28:30 GMT

Just activated Public Mobile on a new iPhone and I have no mobile data.

Calls and texts work. Data is on. Phone restarted. Airplane mode toggled.

Every APN guide I can find is from 2016 / iPhone 4 era, and the settings either don’t save or revert back.

At this point I’m honestly wondering if APN settings are even relevant anymore on modern iPhones, or if this is something that should be provisioning automatically.

Can someone confirm the current reality here:

– Do iPhones still require manual APN settings?

– If yes, what are the correct ones today?

– If no, what actually needs to be fixed?

Re: New iPhone — no data, only outdated APN info everywhere

softech — Thu, 01 Jan 2026 02:18:04 GMT

@Insubordinate the APN entry you see on your iPhone is for hotspot only and not for regular mobile data

Please make sure you remove any non PM sim, update the Carrier Profile and click Reset Network Settings

If still unable to get it working, please open ticket with PM CS agent :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: New iPhone — no data, only outdated APN info everywhere

BKNS27 — Wed, 31 Dec 2025 20:36:05 GMT

@Insubordinate

On the new iPhones, APN is done automatically if the SIM/eSIM is activated correctly.

If you ported your number over from another carrier. Did you reply to the text from your old carrier with YES confirming you are porting over to PM within the 90 minute window with the old SIM in your phone?

Or did you pick a new number?

You need to contact your old carrier to resend the confirmation text if you didn’t reply to the text.

If you replied to the text then contact a CS_Agent to complete the porting process.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New iPhone — no data, only outdated APN info everywhere

Socrates8567 — Wed, 31 Dec 2025 20:39:36 GMT

@Insubordinate wrote:
Just activated Public Mobile on a new iPhone and I have no mobile data.

Calls and texts work. Data is on. Phone restarted. Airplane mode toggled.

Every APN guide I can find is from 2016 / iPhone 4 era, and the settings either don’t save or revert back.

At this point I’m honestly wondering if APN settings are even relevant anymore on modern iPhones, or if this is something that should be provisioning automatically.

Can someone confirm the current reality here:
– Do iPhones still require manual APN settings?
– If yes, what are the correct ones today?
– If no, what actually needs to be fixed?

What hasn't been mentioned is.... what iPhone or iPhine are you using? 🙂

Only iPhone 8 till now work on Public Mobile. Is your iPhone from Canada or outside of Canada?

Re: New iPhone — no data, only outdated APN info everywhere

Insubordinate — Wed, 31 Dec 2025 20:42:50 GMT

Thanks. To be clear, this is a new number activation, not a port.

There is no other SIM in the phone. Carrier profile is up to date. I have already reset network settings.

Calls and texts work. Mobile data does not.

Since APN is automatic and this is a new-number activation, this appears to be a backend provisioning issue.

I’ll open a ticket with a CS_Agent, but can you confirm there’s nothing else required on my end before I do?

Re: New iPhone — no data, only outdated APN info everywhere

softech — Thu, 01 Jan 2026 02:24:07 GMT

@Socrates8567 wrote:
Only iPhone 8 till now work on Public Mobile. Is your iPhone from Canada or outside of Canada?

the iPhone 8 requirement is for VoLTE only. iPhone 7 and before are all working without issue on PM network and can use 3G for voice

With OP's issue, OP mentioned call works, so the lack of VoLTE support on PM network not the issue.