topic Re: Phone not Working in Get Support

Phone not Working

Galeas — Fri, 02 Jan 2026 13:37:09 GMT

Arrived in Mexico with the Canada/USA/Mexico plan. I have no ability to phone text or use data. My husband was able to phone yesterday but can’t today. He has data. Customer Service not responding to ticket etc

Re: Phone not Working

Socrates8567 — Wed, 31 Dec 2025 19:59:01 GMT

Hello @Galeas

Which phone are you using?

Go into settings, carrier settings, turn off automatic and find a local provider. AT&T should work well. Also turn on Mobile Data Roaming. Once you've done those two, reboot the phone.

Re: Phone not Working

softech — Wed, 31 Dec 2025 20:01:08 GMT

@Galeas I assume you have the Can/US/Mex plan. Make sure Mobile Data Roaming is enabled. Change the network connection to manual and try to connect each of these networks:

ALTAN, AT&T, AT&T Nextel, Telcel, Telefonica

Re: Phone not Working

didi-mom1 — Wed, 31 Dec 2025 20:05:15 GMT

I had the same problem phoning from mexico

try entering +1 (area Code) then the (Number) +1 is needed to access out of country calls

Example +1514123456

Re: Phone not Working

Socrates8567 — Wed, 31 Dec 2025 20:53:52 GMT

@didi-mom1 wrote:
I had the same problem phoning from mexico
try entering +1 (area Code) then the (Number) +1 is needed to access out of country calls
Example +1514123456

To call Canada from Mexico, dial Mexico's exit code (00 or +), then Canada's country code (1), followed by the Canadian area code and the local number (e.g., 00 1 Area Code 7890 or +1 Area Code 7890).

To call Mexico using your Canadian provider in Mexico, dial using the + sign, followed by Mexico's country code (52), the area code, and the local number (e.g., +52 55 1234-5678).

Re: Phone not Working

Galeas — Wed, 31 Dec 2025 23:08:11 GMT

yes I am aware of how to enter the country code - but I just get nothing. I just purchased a Mexican SIM and it worked instantly. Thanks for your reply

Re: Phone not Working

Galeas — Thu, 01 Jan 2026 00:23:39 GMT

Yes I know about that. Calling out worked for a day and then it stopped. Can't get data to work either.

Re: Phone not Working

Galeas — Wed, 31 Dec 2025 23:13:22 GMT

Can’t find a place on my iPhone (ISO 26.2) to do that. It only gives the option to choose automatically or toggle off with no choice.

Re: Phone not Working

Galeas — Wed, 31 Dec 2025 23:15:01 GMT

I will try that.

Re: Phone not Working

hTideGnow — Wed, 31 Dec 2025 23:43:53 GMT

hi @Galeas you should see list of network providers if you turn off Automatic, unless tue area has no or weak network signal. Did you check if Data Roaming is On?

try reboot phone first and reset network settings. Then try both automatic and without automatic

Re: Phone not Working

Galeas — Fri, 02 Jan 2026 13:23:48 GMT

It worked! Thanks

Re: Phone not Working

computergeek541 — Fri, 02 Jan 2026 13:36:36 GMT

self solution removed