topic Re: SMS on my phone is not working. Please help in Get Support

SMS on my phone is not working. Please help

Singhjasraj — Wed, 31 Dec 2025 21:52:11 GMT

I reach public mobile when i Call 611. SMS on my phone is not working

Yummy — Wed, 31 Dec 2025 21:54:04 GMT

How about other services? Calls in/out? Data?

Did you try to do hard reboot?

Socrates8567 — Wed, 31 Dec 2025 22:03:05 GMT

@Singhjasraj wrote:
I reach public mobile when i Call 611. SMS on my phone is not working

We are all customers like you. It would sure help us if you shared with us what phone your using.

slusagm — Wed, 31 Dec 2025 22:09:47 GMT

Are you new customer? Does it ever with with PM before?

Or you are existing customer and just made a plan change?

If you have an Android, clear cache and reboot phone and Reset Network Settings

It you might need PM to refresh your account

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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