topic Re: not on change plan options in Get Support

not on change plan options

craigrushton — Wed, 31 Dec 2025 21:37:33 GMT

There seems to be an error submitting the ticket to customer support so directed to bring my problem here. The current plan - $25/4GB plan is advertised but not available in my plan change options. I change my plan brielfy and need to go back to this one as subscribed to this plan for many years.

Re: not on change plan options

Sansan — Wed, 31 Dec 2025 21:42:46 GMT

Oops, sorry, they will not allow you to change back if the plan you want is not in your account.

But the ticket system seems to be down so you can message them directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: not on change plan options

Dunkman — Wed, 31 Dec 2025 21:46:41 GMT

@craigrushton

Existing customers are offered personalized plan options. If you don't see that plan in your account, you will not be able to change to that plan.

Customer service agents will rarely change to a plan (that is not offered to that customer).

Re: not on change plan options

slusagm — Wed, 31 Dec 2025 21:48:26 GMT

Sorry, once you left a plan, there is no guarantee you can get it back. And the plan you want is an outdated plan anyway

Re: not on change plan options

computergeek541 — Thu, 01 Jan 2026 00:05:56 GMT

Advising a customer how to get the plan change page when the customer has already sstated that the desired plan isn't there isn't necessary. Also, please do not repeat others.