Add ons

NaomiJo — Wed, 31 Dec 2025 21:26:24 GMT

I bought an add on so I have data in the United States. I restarted my phone and removed my sim card but it still won’t work.

Re: Add ons

SKSuh — Wed, 31 Dec 2025 21:29:23 GMT

Have you enabled Roaming ?

Re: Add ons

Socrates8567 — Wed, 31 Dec 2025 21:35:48 GMT

@NaomiJo wrote:
I bought an add on so I have data in the United States. I restarted my phone and removed my sim card but it still won’t work.

Hello @NaomiJo

First, not all phones work in the US. Check the Volte list here by entering your IMEI number.

https://www.publicmobile.ca/en/get-help/articles/volte

If your phone is compatible, then go into your settings, carrier settings, remove automatic and choose either AT&T or Tmobile as those two are more favorable to work. Also, make sure data roaming is turned on. Once that is done, reboot the phone.

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