topic Re: Phone Number Transfer Complications in Get Support

Phone Number Transfer Complications

jatinkvig — Wed, 31 Dec 2025 20:26:45 GMT

Here's a timeline of events:

I wanted to switch from Fido to Public, and I set up an account with Public online and initiated a transfer request.

It gave me a confirmation, I jumped the gun and deleted the Fido eSIM from my phone, after which I realised my number has not transferred yet.

To have a functioning phone number, I chose a new number in Public's app.

I went to Fido to get another eSIM, installed it, and got the text to port my number from Fido, and I got a text from Public informing me that my transfer request didn't go through, and I can retry by replying with "1".

I replied with "1" and then replied to Fido with "YES" to release my number, and I got a text from Telus Mobility welcoming me.

Now my number has been released from Fido, but I have a different number with Public, and it won't let me assign my released number to myself.

I've tried calling the number porting line but it puts me in touch with Koodo Prepaid, who don't know anything about Public Mobile. I've tried calling Telus and got disconnected after an hour's wait. I'm planning to visit a Telus store in-person today.

Can anyone here help me with this?

Re: I don't have my eSim number

jatinkvig — Wed, 31 Dec 2025 20:13:40 GMT

Do you mind messaging me that porting assistance number as well? Thanks!

Re: Phone Number Transfer Complications

softech — Wed, 31 Dec 2025 20:15:03 GMT

@jatinkvig

You will need PM CS agent to sort out the situation

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Phone Number Transfer Complications

jatinkvig — Wed, 31 Dec 2025 20:35:24 GMT

For anyone else who may be facing the same issue, I opened a support ticket and copy-pasted what I wrote above and a lovely person named Byron solved the issue by assigning my old number to me.