topic Transfer number from Koodo Prepaid in Get Support

Transfer number from Koodo Prepaid

Syed-Ottawa — Wed, 31 Dec 2025 17:16:46 GMT

Hi,

I heard that I can't transfer the number from Koodo Prepaid by myself, and I need to contact Public Mobile....

Can you please tell me how to / where to submit details to transfer the number from Koodo Prepaid ??

Re: Transfer number from Koodo Prepaid

Handy1 — Wed, 31 Dec 2025 17:22:52 GMT

@Syed-Ottawa first you need to activate a temp public mobile number , using the public mobile app once you have done that just contact support and they can transfer your Koodo pre paid number over for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer number from Koodo Prepaid

Chalupa_Batman — Wed, 31 Dec 2025 17:23:25 GMT

You have to create a ticket. Here are the ways.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.