topic App in Get Support

App

Moeber — Wed, 31 Dec 2025 16:19:14 GMT

My Geenie app won’t allow me to view my cameras when I’m using data. It only works on Wifi. It worked fine until I joined public mobile. Any suggestions?

Re: App

Chalupa_Batman — Wed, 31 Dec 2025 16:21:24 GMT

@Moeber wrote:
My Geenie app won’t allow me to view my cameras when I’m using data. It only works on Wifi. It worked fine until I joined public mobile. Any suggestions?

Hello @Moeber

Go into your app settings and permissions. Sounds like the permission isn't set. Or, you may have data saving turned on.

Re: App

hTideGnow — Wed, 31 Dec 2025 16:22:14 GMT

hi @Moeber

iPhone on Android?

we saw similar post earlier, turns out it is just an app permission. Please go to app info and make sure the data usage is allowed for the app

Re: App

Generalx — Wed, 31 Dec 2025 20:57:55 GMT

I am experiencing the same thing! I have the cellular data on for Geeni app. I used to use Fido and it was no problem. I just tried with another phone on Fido and it worked perfectly, but with PM the data doesn’t load my Geeni live view!! Due to high loaded latency???