topic No service in Get Support

No service

OshKosh — Wed, 31 Dec 2025 16:16:24 GMT

Hello everyone, I paid my phone bill but I cannot make calls. It is no longer telling me that I don't have an active plan now. The calls go through but when the person answers it drops the call and says to check the number and try again.

Re: No service

Chalupa_Batman — Wed, 31 Dec 2025 16:18:33 GMT

@OshKosh wrote:
Hello everyone, I paid my phone bill but I cannot make calls. It is no longer telling me that I don't have an active plan now. The calls go through but when the person answers it drops the call and says to check the number and try again.

Hello @OshKosh

Try rebooting the phone. If that doesn't work, try resetting your network settings as it will force to rejoin the PM network. If you're still having issues, contact a CS Agent.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: No service

hTideGnow — Wed, 31 Dec 2025 16:19:19 GMT

hi @

Why you don't have a username?

anyway, you might want to ask PM support agent to confirm if the account was setup right or refresh the account

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage