topic Cannot Port Number over from Public Mobile to Rogers in Get Support

Cannot Port Number over from Public Mobile to Rogers

Aleks5838 — Sun, 22 Feb 2026 23:13:31 GMT

I texted back YES when receiving the text to port my number, it still has not worked. That was done at 7pm yesterday.

Re: Cannot Port Number over from Public Mobile to Rogers

slusagm — Wed, 31 Dec 2025 15:28:25 GMT

did you try remove the PM sim and test the Rogers sim?

you should first ask Rogers to confirm the porting status, see if it got stuck on their end. Ask them to resend porting request

if you want to ask PM to check ask well, please open them a ticket. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Port Number over from Public Mobile to Rogers

Dunkman — Wed, 31 Dec 2025 15:30:14 GMT

@Aleks5838

Is your PM service still working? If still working, then the port was not completed.

You may want to contact Roger's back to see what happened to the port request and retry again the port request if needed.