topic Re: Porting from public mobile to freedom mobile in Get Support

Porting from public mobile to freedom mobile

Jenny923 — Wed, 31 Dec 2025 05:26:57 GMT

Hello, I am trying to port a number from public to freedom and got the text for porting and answered YES but it did not work.

could someone help me with this ?

Re: Porting from public mobile to freedom mobile

Socrates8567 — Wed, 31 Dec 2025 01:18:47 GMT

Hello @Jenny923

Since your porting out, it's up to Freedom Mobile to make all the moves. Public Mobile can't do anything.

Please note, your account has to be active to be able to port. If it's not active, you can't port. But clearly you got a porting text so... we'll go with it's active.

You can reach out to customer service and advise them you're porting out.

Click on the chatbot in the bottom right corner or message directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting from public mobile to freedom mobile

slusagm — Wed, 31 Dec 2025 01:23:05 GMT

@Jenny923

is your PM account still active? you can make and receive calls and text with PM sim now? make sure that is true

then call back Freedom and ask them to re-send porting request, and wait for PM's porting authorization text sent to your PM sim card

wait at least an hour, if still unable to receive, then you ask PM to help. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage