topic Re: How to cancel plan? in Get Support

How to cancel plan?

Yiayia44 — Wed, 31 Dec 2025 05:29:31 GMT

I’m stuck in a log in loop. I get a message asking to finish activation. I’ve been charged monthly for services I haven’t used. I can’t log in to disable auto pay. How do I connect with an agent? I need to cancel asap!

Re: How to cancel plan?

Socrates8567 — Wed, 31 Dec 2025 00:28:24 GMT

Hello @Yiayia44

Did you download the public mobile app to finish off the account? It's needed to complete the activation.

If you still wish to cancel and get a refund, you can contact a customer service agent this way.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to cancel plan?

slusagm — Wed, 31 Dec 2025 00:28:43 GMT

You need PM to help to resolve the login issue and/or help to remove CC and cancel account

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote