topic Account issue cant access the account or my e sim in Get Support

Account issue cant access the account or my e sim

Muhamad123 — Wed, 31 Dec 2025 05:29:07 GMT

I switched yesterday from koodo to public mobile, i got the message on my phone from koodo saying public wants to activate the number i have and i replied YES. after that my public mobile app glitched and i wasnt able to get either my account infromation nor the sim. Please i need the number ASAP i have some important calls from CRA lined up for tomorrow please fix it ASAP. Thanks

Re: Account issue cant access the account or my e sim

Socrates8567 — Wed, 31 Dec 2025 00:01:06 GMT

Hello @Muhamad123

For issues with porting, contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account issue cant access the account or my e sim

slusagm — Wed, 31 Dec 2025 00:27:19 GMT

@Muhamad123

You said data does not work , how about outgoing calls?

Make sure your remove the Koodo sim card or disable Koodo eSIM

Then, make sure PM sim is set as Primary and enabled with Turn on this line.

Reboot phone and Reset Network Settings. Test both data and calls

Let us know if data starts working. Even not, tell is if you can make and receive calls or nether