topic Hb1 in Get Support

topic Hb1 in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Hb1/m-p/1395886#M954131 <P>Why am I getting this error code and am unable to complete my call?</P> Tue, 30 Dec 2025 23:04:03 GMT bobbybobo 2025-12-30T23:04:03Z Hb1 https://productioncommunity.publicmobile.ca/t5/Get-Support/Hb1/m-p/1395886#M954131 <P>Why am I getting this error code and am unable to complete my call?</P> Tue, 30 Dec 2025 23:04:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hb1/m-p/1395886#M954131 bobbybobo 2025-12-30T23:04:03Z Re: Hb1 https://productioncommunity.publicmobile.ca/t5/Get-Support/Hb1/m-p/1395890#M954132 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/469938">@bobbybobo</a>  </P><P class=""><SPAN class="">send  a  private message   To CS_Agent</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">                          <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A><BR />    </SPAN></P><P class=""><SPAN class="">   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box</SPAN></P><P class=""><SPAN class=""> </SPAN></P><P class=""><SPAN class=""><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></SPAN></P><P class=""> </P><P class=""> </P> Tue, 30 Dec 2025 23:09:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hb1/m-p/1395890#M954132 Handy1 2025-12-30T23:09:05Z Re: Hb1 https://productioncommunity.publicmobile.ca/t5/Get-Support/Hb1/m-p/1395891#M954133 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/469938">@bobbybobo</a> </P><P>Is your account active? Keeping up with your monthly payment?</P><P>Login to your account on the PM app or website to check on your status.</P><P>If everything fine, reset the Network setting on your phone if that didn’t work.<BR />What is the make and model of your phone? Is it VoLTE compatible?</P><P>Here is more information:</P><P><A href="https://www.publicmobile.ca/en/get-help/articles/volte" target="_self">https://www.publicmobile.ca/en/get-help/articles/volte</A> </P><P>There could also be an outage in your area so check the outage map:</P><P><A href="https://istheservicedowncanada.com/status/telus/map" target="_self">https://istheservicedowncanada.com/status/telus/map</A> </P> Tue, 30 Dec 2025 23:12:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hb1/m-p/1395891#M954133 BKNS27 2025-12-30T23:12:46Z Re: Hb1 https://productioncommunity.publicmobile.ca/t5/Get-Support/Hb1/m-p/1395893#M954134 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/469938">@bobbybobo</a> wrote:<BR /><P>Why am I getting this error code and am unable to complete my call?</P><HR /></BLOCKQUOTE><P>Hello <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/469938">@bobbybobo</a> </P><P>Are you trying to dial a specific number or all numbers in general? Have you recently traveled outside of Canada and used a eSIM from another country? </P><P>There are two options you can try. Do a hard boot which is turn off your phone, wait 5 minutes and turn it back on. If that doesn't work, then try to reset your network settings and then reboot your phone. If those two things don't work, contact a customer service agent the following ways.</P><P>Chatbot in the bottom right corner of the page. Or use <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/269452">@Handy1</a> link</P> Tue, 30 Dec 2025 23:14:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hb1/m-p/1395893#M954134 Socrates8567 2025-12-30T23:14:15Z