topic Re: Unable to send SMS in Get Support

Unable to send SMS

Harshpr2 — Tue, 30 Dec 2025 22:47:24 GMT

I’m unable to port back to Bell.

When I receive message from Customer care, I’m unable to Reply YES to that message.

“Unable to deliver” error.

iMessages all good.

simple text sms problem.

Re: Unable to send SMS

Chalupa_Batman — Tue, 30 Dec 2025 20:59:25 GMT

I would contact customer service and advise them of this issue and the fact you're porting out.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Unable to send SMS

BKNS27 — Tue, 30 Dec 2025 22:29:30 GMT

@Harshpr2

You need to contact Bell to have them resent the confirmation text to PM that you are porting out.

Keep the active PM SIM in your phone to get the text.