topic Re: porting failed and cannot leave a ticket in Get Support

porting failed and cannot leave a ticket

salmanparacha12 — Tue, 30 Dec 2025 22:54:25 GMT

@CS_Agenti failed portig my number out to public . my phone number is xxx-xxx-xxxx

Edit: Personal information redacted by will13am.

Re: porting failed and cannot leave a ticket

salmanparacha12 — Tue, 30 Dec 2025 18:13:42 GMT

can we just cancel and refund my money, i dont want public anymore. its too tough to navigate

Re: porting failed and cannot leave a ticket

hTideGnow — Tue, 30 Dec 2025 18:18:21 GMT

@ or @salmanparacha12 why your name has no name?

there is no need to cancel, PM agent can help. But if you want to cancel, the step is the same , submit a ticket and ask

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: porting failed and cannot leave a ticket

will13am — Tue, 30 Dec 2025 18:19:18 GMT

Porting is a process led by the receiving carrier brand. All that is needed on the Public Mobile end is the account being active at the time of the number port. Please contact the new carrier to assist with number porting problems.

Re: porting failed and cannot leave a ticket

will13am — Tue, 30 Dec 2025 18:21:07 GMT

@salmanparacha12 wrote:
can we just cancel and refund my money, i dont want public anymore. its too tough to navigate

This is a prepaid service with no refund option.

Re: porting failed and cannot leave a ticket

salmanparacha12 — Tue, 30 Dec 2025 18:23:05 GMT

porting to Public from chatr

Re: porting failed and cannot leave a ticket

Frank52 — Tue, 30 Dec 2025 18:31:16 GMT

Which step are you stuck on?

You can review this article to help you throughout the process.

https://publicmobile.ca/en/get-help/articles/transfer-your-number

As previous people have mentioned, if you have followed the necessary steps and you are still stuck, you can reach out to Customer Service with the link they provided.

Re: porting failed and cannot leave a ticket

CSA_PM — Tue, 30 Dec 2025 18:53:03 GMT

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage