topic Calls not working in Get Support

Calls not working

Garrygn — Tue, 30 Dec 2025 16:05:08 GMT

In and out calls not working ,text messages are working .

new can-USA — Mexico

plan

Re: Calls not working

softech — Tue, 30 Dec 2025 16:27:39 GMT

@Garrygn

You just made a plan change?

Try reset network settings on your phone first

if that does not work , you will need to ask PM support to re provision your account

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Calls not working

Garrygn — Tue, 30 Dec 2025 17:23:23 GMT

The VoIP app says something to do with proxy settings

Re: Calls not working

hTideGnow — Tue, 30 Dec 2025 17:28:11 GMT

hi @Garrygn

PM does not use proxy. And VoIP app has nothing to do with your in and out calls. Your in and out calls could be related with VoLTE. But if you have no problem right before the plan change, then it might be an issue from the plan change and you will need PM support agent to refresh the account. Have you submitted a ticket with them yet?