topic Re: Transfer from Bell to Public in Get Support

Transfer from Bell to Public

Hubley — Tue, 30 Dec 2025 01:24:18 GMT

Incoming calls go straight to voicemail since switching from bell to public. It’s been well over 5 hours since the phone number transfer request was sent out. I can receive texts and call outbound. The only thing I can’t do is receive phone calls. Any help would be great. Thanks.

Re: Transfer from Bell to Public

slusagm — Tue, 30 Dec 2025 01:25:47 GMT

you removed the Bell sim or disabled Bell eSIM yet?

then Reset network settings and test

if you need PM to confirm, there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Transfer from Bell to Public

BKNS27 — Tue, 30 Dec 2025 02:05:56 GMT

@Hubley

Did you reply to the text from Bell confirming with YES that you are porting over to PM within the 90 minute window to complete the porting?

Re: Transfer from Bell to Public

Hubley — Tue, 30 Dec 2025 14:53:50 GMT

I have a bell esim which is no longer there. It shows up now as Public's eSim. I've tried contact the number as well but it keeps saying there is no transfer request for my number and then transfers me over to automated voice chat with Kodo. This eventually leads to them sending me a link in a text, which again I don't receive.

Re: Transfer from Bell to Public

softech — Tue, 30 Dec 2025 15:02:23 GMT

@Hubley

Please engage support by direct message and they will sort out the porting and account setup issue

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Transfer from Bell to Public

CSA_PM — Tue, 30 Dec 2025 15:57:03 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.