topic Re: Not accepting any credit card at sign up in Get Support

Not accepting any credit card at sign up

jvallance — Tue, 04 Jan 2022 23:16:29 GMT

I have 2 phones currently on Public Mobile and I'm trying to activate a 3rd. For whatever reason the system is not accepting any credit card that I use. I'm not sure what to do now. Can someone please assist as I'm trying to get out of my plan with other provider.

Re: Not accepting any credit card at sign up

Watoko — Sat, 12 Nov 2016 18:06:49 GMT

This is a common issue experienced by a few users. Your best bet is to contact a mod for them to make backend changes to your account.

A workaround that worked for a fellow user involved buying a prepaid VISA giftcard, and using that to activate the account through Internet Explorer. After which you would then change your credit card details in your account.

More info: http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Can-t-Verify-Credit-Card-During-Activation/m-p/82330/highlight/true#M7347

Hope this works!

Re: Not accepting any credit card at sign up

Luddite — Sat, 12 Nov 2016 18:11:00 GMT

Or buy vouchers equal to your plan cost.

If you have not yet tried this, clear your browser's cache and turn off any popup/ad blocker.

Re: Not accepting any credit card at sign up

jvallance — Mon, 14 Nov 2016 14:51:52 GMT

How do I get in touch with somebody who can fix this? I signed up 2 other sims with the exact same credit before this problem. I also tried another card. 3 different computers. How does one get help from Public Mobile?

Re: Not accepting any credit card at sign up

stonechucker — Mon, 14 Nov 2016 15:21:40 GMT

@Shazia_K, and the other moderators, please assit @jvallance with his issue.

@jvallance, please send a private message to @Shazia_K with the various details about your account (SIM number) about your credit card issue.

Re: Not accepting any credit card at sign up

jvallance — Tue, 15 Nov 2016 23:28:11 GMT

How do I message this person? I am still having the same issue. Frustrating.

Re: Not accepting any credit card at sign up

Jeremy_M — Wed, 16 Nov 2016 17:02:47 GMT

@jvallance,

Please send me a private message with your account number, thanks!

Jeremy

Re: Not accepting any credit card at sign up

iwearsuits — Wed, 16 Nov 2016 17:03:48 GMT

I applied for the plan and it shows December autopay instead 3months. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw an error however I was still charged for the plan. I received the email stating my plan detail and price, however, I can't access my selfserve account or reset my password; the email is apparently not recognized. When I put in the sim, I do not have any calling or data service.

Re: Not accepting any credit card at sign up

jvallance — Wed, 16 Nov 2016 17:14:08 GMT

Should probably start your own thread. @iwearsuits

Re: Not accepting any credit card at sign up

jvallance — Thu, 17 Nov 2016 16:18:57 GMT

Dying here Public Mobile. No movement on my issue.

Re: Not accepting any credit card at sign up

Mary_M — Thu, 17 Nov 2016 16:24:28 GMT

Hey @jvallance,

I have sent you a private message, kindly view it 🙂

Mary

Re: Not accepting any credit card at sign up

jvallance — Thu, 17 Nov 2016 16:30:37 GMT

@Mary_M responded.

Re: Not accepting any credit card at sign up

jvallance — Mon, 21 Nov 2016 16:30:44 GMT

Sorry I have an op helping me out. Thanks.

Re: Not accepting any credit card at sign up

jvallance — Tue, 22 Nov 2016 15:12:58 GMT

@Mary_M I sent you all the info you requested. Will the setup be much longer? Going on a week to get a sim signed up

Re: Not accepting any credit card at sign up

jvallance — Tue, 22 Nov 2016 19:42:28 GMT

I'm going to have to give up. I figure that if this is how difficult it is to get setup, I can only imagine if I have a support issue.

Thanks for trying.