topic Transfer Phone Number seems to fail in Get Support

Transfer Phone Number seems to fail

Shelley1974 — Mon, 29 Dec 2025 16:59:23 GMT

1. I used the Public Mobile to create an account & buy eSIM

2. I submit a transfer for my Rogers Phone number

3. 5 minutes after, I receive a txt from rogers and confirm my transfer request. I reply YES

4. 95 minutes after, I received a Public Mobile txt message that "we have not received your response yet". I call the Public Mobile 1-800 and it indictes I do not have a transfer request for my phone number

I resubmit a transfer request and the issue re-occurs. Please help?

Re: Transfer Phone Number seems to fail

Socrates8567 — Mon, 29 Dec 2025 17:22:44 GMT

Hello @Shelley1974

Please go to your mailbox here. I will send you a number to call to get help.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer Phone Number seems to fail

softech — Mon, 29 Dec 2025 17:26:04 GMT

@Shelley1974

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Transfer Phone Number seems to fail

CSA_PM — Mon, 29 Dec 2025 19:18:35 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage