Overcharged when changing subscription

Chels8 — Mon, 29 Dec 2025 07:42:52 GMT

Hi,

I just switched my subscription, and it appears ive been charged multiple times on my bank account, how can I get this fixed ?

Thank you for your help

Chelsea

Re: Overcharged when changing subscription

BKNS27 — Mon, 29 Dec 2025 08:56:37 GMT

@Chels8

Normally you are charged for the old subscription and the new subscription if you picked to switch NOW but if you picked to switch subscription on YOUR NEXT RENEWAL. The old subscription will expire and the new one will takeover.

If you pick your next renewal and overcharged. You can contact a CS_Agent to credit you back.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Overcharged when changing subscription in Get Support

Overcharged when changing subscription

Re: Overcharged when changing subscription