topic Re: account says unauthorize. in Get Support

account says unauthorize.

Cody92 — Mon, 29 Dec 2025 04:54:08 GMT

cant sign into account it says unauthorize everytime i go to sign in. this has happen multiple times now im gonna leave public mobile if i dont get help and have this fixed once and for all.

Re: account says unauthorize.

hairbag1 — Mon, 29 Dec 2025 04:59:10 GMT

@Cody92

ok...use this link to message Customer Support. Let them know the problems you're experiencing...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account says unauthorize.

Cody92 — Mon, 29 Dec 2025 05:02:54 GMT

I can't sign into my account evrytime that i try it just tell's me unauthorized, contact customer support and i dont know why its doing this.

Re: account says unauthorize.

Cody92 — Mon, 29 Dec 2025 05:08:38 GMT

it just says this For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assistance.

Re: account says unauthorize.

hairbag1 — Mon, 29 Dec 2025 05:15:33 GMT

@Cody92 wrote:
I can't sign into my account evrytime that i try it just tell's me unauthorized, contact customer support and i dont know why its doing this.

Understood. Use the link I gave you and you can dm Customer Support. They're likely gone now but should get back to you early tomorrow.

Re: account says unauthorize.

Dunkman — Mon, 29 Dec 2025 07:39:09 GMT

@Cody92

The website is finicky. Try a different web browser, clear cache or incognito mode. Or try on a different device.

You could also try to login on the PM app itself.

Re: account says unauthorize.

BKNS27 — Mon, 29 Dec 2025 09:01:03 GMT

@Cody92

I had different issues in the past that an agent can’t figure out. So ask them to have the Technical section look into this. It may take a few days for them to figure out.