topic Account Activation in Get Support

Account Activation

Indira2 — Sun, 28 Dec 2025 23:13:50 GMT

Please activate my account by Auto payment card

Re: Account Activation

slusagm — Mon, 06 Apr 2026 16:00:22 GMT

do you want to activate a new account or resume service for an existing account?

if it is a new account, use the PM app to subscribe. But if you want to resume service, you need to login the acocunt yourself and make a payment. If you cannot login, ask PM to sort out the login issue.

Since you cannot login and cannot use Chatbot, you will need to send PM a message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Activation

BKNS27 — Sun, 28 Dec 2025 22:04:16 GMT

@Indira2

If you are looking at activating a new account. Here is the instructions for opting your number over to PM:

Make sure your old SIM is active so DON’T CANCEL serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

If you are an existing member. Call 1-855-4PUBLIC to enable AutoPay on file. If the system can’t find your number then your account is closed due to nonpayment longer than 90 days. In this case, you need to start from scratch and open a new account.

Re: Account Activation

JCfromBC — Mon, 29 Dec 2025 23:04:13 GMT

Samsung 4G phone. Got a PM sim card, installed it, paid for a plan online, downloaded app. The app gives me no buttons to choose a new number or to do anything else. Just says "almost there". Suggestions?

Re: Account Activation

slusagm — Mon, 29 Dec 2025 23:08:22 GMT

@JCfromBC , are you @Indira2 ?

did you login PM app using the same login you used when you activate on the browser earlier?

you might want PM to help to sort it out. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage