topic Re: Double charged in Get Support

Double charged

NKKI1976 — Sun, 28 Dec 2025 19:39:16 GMT

Hello i hope all is well I was double charged! Said it didnt go thru then it did it again and changed my card twice.

Re: Double charged

Handy1 — Sun, 28 Dec 2025 19:45:01 GMT

@NKKI1976

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double charged

slusagm — Sun, 28 Dec 2025 19:52:13 GMT

if you paid twice, the extra will be showing as a credit as Available Funds. If it is there, it is better to leave it there for used towards next renewal

but if you don't see it anywhere, ask PM to check. Oen ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage