topic Re: Return offers. in Get Support

Return offers.

o_its_alex — Sun, 28 Dec 2025 23:18:43 GMT

Hi,

I switched plans to Bell and I got a return offer from Public Mobile. As an idiot, when I left I had 66$ sitting in my account. (through Points). Will I still have these points? I never deleted my account but when I try to log in it doesn't let me enter... I wasn't expecting my account login to get deleted... If I come back, do I still have these points? Is my account gone right away after I changed numbers?

Edit: Regret my decision to move damnit. 70Gb 5G 1000min intl. 34$. Gheez louise T-T. Public mods pls have forgiveness 🙏🏻

Re: Return offers.

Socrates8567 — Sun, 28 Dec 2025 19:18:24 GMT

@o_its_alex wrote:
Hi,
I switched plans to Bell and I got a return offer from Public Mobile. As an idiot, when I left I had 66$ sitting in my account. (through Points). Will I still have these points? I never deleted my account but when I try to log in it doesn't let me enter... I wasn't expecting my account login to get deleted... If I come back, do I still have these points? Is my account gone right away after I changed numbers?

Edit: Regret my decision to move damnit. 70Gb 5G 1000min intl. 34$. Gheez louise T-T. Public mods pls have forgiveness 🙏🏻

Hello @o_its_alex

You need to create a ticket and ask customer service. We're all customers here and nobody from pm here on the forum.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Return offers.

Dunkman — Sun, 28 Dec 2025 19:20:23 GMT

@o_its_alex

Unfortunately your old account is permanently closed. You can not access your previous points.

You will need to activate a new account. Ideally with a different email address. Unable to use previous physical SIM card.

Re: Return offers.

slusagm — Sun, 28 Dec 2025 19:22:15 GMT

Sorry, when you come back, even you have a return offer, you will start your account as a new one, you won't get your points from old account back. No need to open ticket , there is no exception with this rule

Re: Return offers.

computergeek541 — Mon, 29 Dec 2025 05:50:56 GMT