topic Brawl stars (fast mobile games) lagging on 5G or LTE in Get Support

Brawl stars (fast mobile games) lagging on 5G or LTE

Generalx — Sun, 28 Dec 2025 23:10:07 GMT

I recently switched over from Fido to Public Mobile, and noticed that whenever I play Brawl Stars (a live action mobile game), the game lags like crazy. I tried both 5G and switching to LTE, restarted the phone, but the same issue persists. I did Ookla speed test, and ping is only 18ms, but loaded latency is 700 ms up and 600 ms down. Normal speed is okay at 125mbps down and 9 mbps up. Is this high loaded latency normal for Public Mobile? My game never lagged when I was on Fido, and I am not sure how to fix this. Help?

Re: Brawl stars (fast mobile games) lagging on 5G or LTE

slusagm — Sun, 28 Dec 2025 18:49:50 GMT

Did you try Reset Network Settings?

And try asking PM to re-provision the account as well

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Brawl stars (fast mobile games) lagging on 5G or LTE

Generalx — Sun, 28 Dec 2025 19:02:15 GMT

Thank you. I reset the network settings for Public Mobile, but didn’t reset all network settings.

So this is not normal? I thought everyone was having lagging issues with mobile games.

Re: Brawl stars (fast mobile games) lagging on 5G or LTE

will13am — Sun, 28 Dec 2025 19:05:49 GMT

@Generalx , ping times is not a performance guarantee for this service. I would imagine it would vary depending on local network loading. Support would not be able to do anything to make it better. Network resets only apply if you have no connectivity.

Re: Brawl stars (fast mobile games) lagging on 5G or LTE

Generalx — Sun, 28 Dec 2025 21:29:42 GMT

Thanks. So is this something that is happening to everyone (game lagging), or am I the special one?

Re: Brawl stars (fast mobile games) lagging on 5G or LTE

slusagm — Sun, 28 Dec 2025 21:43:45 GMT

@Generalx

did you try Reset network settings? it helps for some

even that does not work, open ticket with PM and ask them to re-provision the account and it will help

but it is true that Telus has some kind of latency , but shouldn't be that bad

Re: Brawl stars (fast mobile games) lagging on 5G or LTE

Generalx — Sun, 28 Dec 2025 22:47:36 GMT

Thank you. I will try asking PM for re-provision the account. I did a fill network reset on my iphone 14 plus and still experiencing the same horrible lag. You can do nothing as the enemy staggers towards you and finish you off, lol.

Re: Brawl stars (fast mobile games) lagging on 5G or LTE

Generalx — Mon, 29 Dec 2025 06:25:23 GMT

I contacted PM and they said everything looks fine on my account, and did a full reset for me. After that the game still lags, so it looks like this high load latency lag inevitable. Apparently PM is the lowest priority on the Telus towers, behind the main Telus users and Koodo customers. I am just surprised not more people have mentioned this. I guess most people don’t play Brawl Stars with PM!

Re: Brawl stars (fast mobile games) lagging on 5G or LTE

bouney — Thu, 08 Jan 2026 09:46:59 GMT

Yoo same. Definitely inefficiency in the routing. I only can play with vpn rerouting. This is absurd.

Re: Brawl stars (fast mobile games) lagging on 5G or LTE

Generalx — Thu, 08 Jan 2026 14:08:51 GMT

I switched to Koodo just before new years and no more lagging issues.