topic Re: Port Out in Get Support

Port Out

Artisan123 — Sun, 28 Dec 2025 06:14:42 GMT

Hello,

I am trying to port out number from public mobile. New provider tried multiple times port request but it keeps failing. Which provider name should they use while submitting port request?

Re: Port Out

computergeek541 — Sun, 28 Dec 2025 06:18:13 GMT

@Artisan123 wrote:
I am trying to port out number from public mobile. New provider tried multiple times port request but it keeps failing. Which provider name should they use while submitting port request?

At some carriers, Public Mobile is specifically in the list. I've also seen at some carriers, only Telus Mobility and Koodo Mobile are in the list in which case, Telus gets selected. It's actually the carrier receiving the phone number that is responsible for answeringh all of these questions and providing troubleshooting assistance, so please work with the new carrier to get this number porting completed.

Re: Port Out

hairbag1 — Sun, 28 Dec 2025 06:18:15 GMT

@Artisan123

Your Public Mobile account has to be active and in good standing… otherwise you won’t be able to transfer out.

Re: Port Out

Artisan123 — Sun, 28 Dec 2025 06:20:33 GMT

as per them, they tried various options but all failed. And my PM account is still active

Re: Port Out

computergeek541 — Sun, 28 Dec 2025 06:20:50 GMT

Re: Port Out

hairbag1 — Sun, 28 Dec 2025 06:26:06 GMT

@Artisan123

Who’s your new provider going to be ?

Re: Port Out

Artisan123 — Sun, 28 Dec 2025 06:28:10 GMT

It’s active and auto pay. Not sure what you meant by good standing. My bill gets paid automatically every month.

Re: Port Out

Artisan123 — Sun, 28 Dec 2025 06:28:35 GMT

Freedom

Re: Port Out

BKNS27 — Sun, 28 Dec 2025 10:08:45 GMT

@Artisan123

Did you use your PM account number and not the IMEI to port out?

Re: Port Out

Artisan123 — Sun, 28 Dec 2025 15:32:36 GMT

Account number