topic Re: Top up in Get Support

Top up

RyRy2 — Sun, 28 Dec 2025 01:41:58 GMT

I bought a $100.00 top up they sent me a 16 number PIN code

Re: Top up

slusagm — Sun, 28 Dec 2025 01:45:21 GMT

where you bought the voucher? When you got the voucher? Voucher from some retails has a 24 hours wait time, pretty much needed for the voucher system to sync with PM system.

try loading the voucher using My Account, or app or call *611 from your phone. You can also call 1855-4PUBLIC using another phone to load the voucher.

But if you encounter any issue and the voucher was bought less than 24 hours, wait and try again after 24 hours

Re: Top up

hTideGnow — Sun, 28 Dec 2025 01:48:34 GMT

hi @RyRy2

voucher pin should be 12 digits. Check the voucher again or contact the shop where you got it from

Re: Top up

computergeek541 — Sun, 28 Dec 2025 01:54:50 GMT