topic Double paid my bill in Get Support

Double paid my bill

RB52 — Sat, 27 Dec 2025 20:52:12 GMT

My bill was taken out twice should be 27.25 but 27.56 was taken out also. Can someone help me

Re: Double paid my bill

Socrates8567 — Sat, 27 Dec 2025 20:53:41 GMT

@RB52 wrote:
My bill was taken out twice should be 27.25 but 27.56 was taken out also. Can someone help me

You may wish to confirm with your credit card company it was a double charge. Also, depending on your location, there are now new e911 fees that are on top of your bill.

If you do find that you were double charged, you can create a ticket using the chatbot. If that option doesn't work, create a direct ticket to a customer service agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double paid my bill

slusagm — Sat, 27 Dec 2025 20:58:13 GMT

@RB52

$27.25 and 25.56 do not look right for a single province

canyou check the Payment history on My Account and see what showing there? Maybe post us screenshot so we can help